Frequently Asked Questions
Everything you need to know about shopping at Heatons Furniture Outlet.
Do you offer white-glove delivery and assembly?
Yes, we provide professional white-glove delivery services which include room-of-choice placement, full assembly, and removal of all packaging materials for a flat fee.
What is your return policy for furniture items?
We offer a 14-day return window for items in original condition. Please note that a 20% restocking fee applies to large furniture returns, and delivery fees are non-refundable.
Can I see the furniture in person before purchasing?
Absolutely. You can visit our outlet showroom during business hours to inspect the quality, comfort, and finish of our pieces before placing your order.
Do you provide financing options for large purchases?
We offer several flexible financing plans, including interest-free periods for qualified buyers, to help you furnish your home while staying within your budget.
How long will it take to receive my order?
In-stock items typically ship within 3-5 business days. For custom upholstery or out-of-stock items, lead times generally range from 4 to 8 weeks depending on the manufacturer.
Is there a warranty on the furniture I buy?
All our furniture comes with a standard 1-year manufacturer warranty against structural defects. We also offer extended protection plans for accidental stains and damage.