Returns & Exchanges

At Heatons Furniture Outlet, we want you to be completely satisfied with your home furnishings. If a piece doesn't fit your space or meet your expectations, you can initiate a return within 14 days of delivery for a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or phone with your order number and photos of the item to begin the return authorization process.

• 2.
  Prepare for Collection

  Ensure all furniture is disassembled if necessary and placed back in its original packaging to prevent damage during transit.

• 3.
  Schedule Pickup

  Our specialized furniture couriers will contact you to arrange a convenient time window to collect the items directly from your home.

• 4.
  Quality Inspection & Refund

  Once the item arrives back at our warehouse, our team will inspect it for quality, and your refund will be processed to your original payment method within 5-7 business days.